Shipping policy
Fulfilment policy
Some items may be unavailable in their entirety or in their listed condition due to stocktaking errors.
If a like-for-like replacement (i.e. same card frame, foiling, etc.) or different condition trading card single is available, we will contact you to confirm if you whether you would like a replacement or a refund.
If a replacement is available but it is not like-for-like, we will instead issue a refund for the missing item.
We aim to fulfill all orders within 24 hours. In fairness to all customers, all our orders are picked first-come-first-served, and will not be expedited.
Shipping policy
Our logistics team currently fulfills orders between Monday to Thursday. All orders are processed within 1 to 2 business days (excluding Friday/Saturday/Sunday and public holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped. Processing delays may be caused due to a high volume of orders, or issues on our postal service carrier's end (NZ Post) which are outside of our control.
We do not offer combined shipping.
Domestic Shipping Rates and Estimates
Our logistics team current works between Monday to Thursday 10 AM to 5 PM. No mail is sent out on Fridays.
All outgoing mail is collected by our courier partners at NZ Post at 4:30 PM. In order to finalise all outbound orders for the day, our courier cut-off time is 4:00 PM.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Shipping option
|
Estimated delivery time |
Price |
|
|
Trading Card Singles (Overnight) |
1-2 business days |
$5.00 |
|
North Island Parcel |
1-2 business days | $10.00 to $56.00* |
|
South Island Economy Parcel |
3-10 business days |
$13.00 to $85.00* |
| South Island Express Parcel | 1-2 business days | $20.00 to $156.00* |
*Pricing based on parcel weight
Liability
Once we have shipped your order, delivery of your order becomes the responsibility of our courier partner, New Zealand Post. Any queries regarding the delivery of your order should be directed to New Zealand Post after your order has been shipped.
If the contents of your order do not arrive within a reasonable timeframe or arrive damaged, please contact us at logistics@calicokeep.com so we may lodge a claim with New Zealand Post on your behalf.
Neither Calico Keep nor New Zealand Post bear any responsibility or liability for your parcel after a success delivery has been made.
In-store pickup
You can skip the shipping fees with free local pickup at our store located at 2 Coastlands Parade, Paraparaumu 5032. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business day. We will send you an email when your order is ready.
Our in-store pickup hours are the same as our opening hours (found at the bottom of this page). Please have some form of ID with you when you come.
Pickup orders will be held for up to fourteen (14) days. If your order is not collected within this timeframe, your order will be cancelled and refunded.
Pre-Orders and Back-Orders
Leading up to the release date of certain products, we may make them available for pre-order online via our website, or, if a product is delayed and will be available after the stated release date, be made available on back-order. If an order contains a pre-ordered or back-ordered product, then the entire order will be held and shipped so it arrives on the release date of the pre-ordered product. We may split shipping on certain certain orders at our sole discretion.
Any preordered TCG Singles will be held and shipped so they arrive on the release date of the product. Due to volatile pricing during the preorder period, preordered TCG Singles cannot be cancelled and refunded.
Please refer to information provided by the product manufacturer regarding official release dates. We will make this information available on our product pages where possible.
International Shipping
Our logistics partner New Zealand Post offers international shipping to select countries which fall into 6 broad zones.
Pricing is weight-based for each zone. Click here for more information including the full list of countries we service.
|
Shipping Zone |
Economy |
International Courier |
|
Australia |
3 to 6 business days |
2 to 3 working days |
|
South Pacific |
6 to 10 business days |
4 to 6 working days |
|
Asia |
6 to 10 business days |
4 to 6 working days |
| Canada, UK, and Europe | 6 to 10 business days | 4 to 6 working days |
| United States | 6 to 10 business days | 4 to 6 working days |
|
Rest of the World |
6 to 10 business days | 5 to 6 working days |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Calico Keep is not responsible for these charges if they are applied and are your responsibility as the customer. Calico Keep will ignore any request by the customer to misrepresent the contents of their package to evade import duties and taxes.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Once a parcel has been passed off to our logistics partner, it is out of our hands, and we will not be able to provide you with any updates regarding the status of your parcel.
If you haven’t received your order within estimated timeframes after receiving your shipping confirmation email, please complete a missing parcel form on the New Zealand Post website, then contact us at logistics@calicokeep.com to advise us that you have done so. We will provide any assistance we can during the course of your missing parcel claim.
Refunds, returns, and exchanges
Click here to see our full refund policy.
We accept returns up to 14 days after delivery if the item is not a TCG single, is unused, and in its original condition. We will refund or replace the returned item(s) at our discretion.
If you are seeking a refund on an order that has already been posted but returned to us for whatever reason, the shipping portion of your order is non-refundable.
In the event that your order arrives damaged in any way (or in the case of TCG Singles, in a worse condition than specified), please email us as soon as possible at logistics@calicokeep.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@calicokeep.com.
